EN
Legal

Privacy policy

Pending
Provisional template. Items marked PENDING must be completed and the text reviewed with your adviser or lawyer before the site goes live.

This English version is provided for convenience. In case of discrepancy, the Spanish version prevails.

1. Data controller

  • Owner: [PENDING: full name of the owner or company name]
  • NIF/NIE/CIF: [PENDING: tax ID]
  • Address: [PENDING: full address]
  • Email: contacto@animaroute.com
  • Registry details (if applicable): [PENDING: Companies Register entry, if a company]

2. What data we process and why

  • Request and contact forms: name, email, phone (optional) and the trip details you share (dates, travellers, preferences, diet or allergies). We use them to reply and to prepare your proposal and itinerary.
  • Customers: the data needed to provide the service, invoice and meet legal and tax obligations.
  • Newsletter: not active yet. Once it is, we will only email you if you explicitly subscribe.

Health data (allergies, mobility): only if you choose to share them, and solely to adapt your trip. Sharing them is optional.

3. Legal basis

  • Your consent, when you submit a form.
  • Performance of a contract, if you buy a service or guide.
  • Compliance with legal obligations (tax and accounting).

4. How long we keep them

Requests that do not become an order: up to 12 months. Customers: for the duration of the relationship and then for as long as the law requires. [PENDING: confirm periods with your adviser]

5. Who we share them with

We never sell your data. We only share it with providers who help us deliver the service:

  • Web hosting: Cloudflare, Inc. [PENDING: review international transfers (USA, Data Privacy Framework)]
  • Form handling: [PENDING: form provider (e.g. Formspree)]
  • Email: [PENDING: email provider]
  • Payments: [PENDING: payment platform (e.g. Lemon Squeezy)]
  • Tax and accounting adviser: [PENDING: adviser]

6. Your rights

You can request access, rectification, erasure, objection, restriction and portability of your data, and withdraw your consent, by emailing contacto@animaroute.com. If you feel we have not handled your request properly, you can complain to the Spanish Data Protection Agency (aepd.es).

Last updated: [PENDING: date]